Quality

“We are honored to be singled out by national agencies,” said STPH President and CEO Patti Ellish, “but it's really the people who make us what we are. There's a feeling of family here, and we believe the high marks we earn stem directly from our commitment to our employees and our collective commitment to our patients.”

Scores for quality, safety and patient experience are readily available from HealthgradesHospital Compare, The Joint Commission and U.S. News & World Report.

St. Tammany Parish Hospital is the only Northshore hospital on this year's U.S. News and World Report Best Hospitals list. STPH is one of only two of the nearly 40 hospitals in the New Orleans metro area on the list, fourth in the state for quality and safety, and was recognized as high performing in nephrology.

Healthgrades 2015 Outstanding Patient Experience Award™ recognizes St. Tammany Parish Hospital for providing outstanding performance in delivering a positive experience for patients during their hospital stay. Healthgrades is the leading online resource for comprehensive information about physicians and hospitals. 

Additionally, St. Tammany Parish Hospital received 4 stars in a Medicare patient experience survey, one of the state’s best scores. The star ratings can be found on Hospital Compare, a searchable database the Centers for Medicare and Medicaid Services compiled that also contains hospital safety and performance data.

U.S. News’ Best Hospitals rankings are based on mortality rates for patients who represent especially challenging cases, on patient safety and on other measures of performance that can be assessed using hard data in addition to an annual reputational survey of physicians, who are asked to name hospitals they consider the best in their specialty for difficult cases. Patient safety metrics now account for 10 percent of each hospital’s overall score, in most specialties – twice as much as in past years.

The role of hospital reputation, as determined through a national survey of medical specialists, diminished by 5 percentage points. The research organization RTI International, in Research Triangle Park, N.C., conducted the physician survey and produced the Best Hospitals methodology and national rankings under contract with U.S. News. Click here for the complete methodology.

 

As a patient thinking about hospital quality, you’re probably thinking about how well you were treated at the hospital, how fast you were seen in the emergency room, whether you came away feeling better, and other similar measurees of satisfaction. In the hospital industry, quality means statistical analysis of all aspects of how care is delivered and what outcomes occur. Another measure of quality may also be the accolades a hospital has earned. Among those perceptions of quality lies very valuable information for you, the informed healthcare consumer.

In the past, patients were often the least informed member of the healthcare team. “Doctor knows best” might have been the best description for how care decisions were made. Today’s patients are healthcare consumers. You have more access to healthcare information than ever before, and as such, you are in control of who provides your healthcare, how and where it is provided.

Because quality of care varies by hospital, researching hospitals close to your home is a good way to ensure you are receiving the care you deserve.

  • Quality measures are one way you can see how well your hospital cares for its patients
  • Patient satisfaction measures are another
  • Accolades a hospital has earned are yet a third

The bottom line is this: hospitals that follow evidence-based medicine are higher quality, safer institutions with better outcomes, and St. Tammany leads the pack.

Please tell any member of the staff, a supervisor or the Guest Services Department (985-898-4669) if there is anything we can do to make your stay more comfortable. Should you or a family member have a concern about the care you are receiving, please share it with us right away. We want the opportunity to address it.

 

St. Tammany Parish Hospital is accredited by The Joint Commission, whose standards deal with quality and safety of care and environment. As a patient, you have the right to contact the Joint Commission’s Office of Quality Monitoring for concerns about your care either by calling 1-800-994-6610 or by clicking here. You may also speak with the Louisiana Department of Health and Hospitals by calling 225-342-6429 or the U.S. Department of Health and Human Services at 877-696-6775. 

To report concerns specifically regarding laboratory services, you may contact the STPH Department Head at (985)898-4040 or Center of Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA), in Baltimore at 410-786-3531 or at (877) 267-2323 (toll free) extension 63531.