“We are honored to be singled out by national agencies,” said STHS President and CEO Patti Ellish, “but it's really the people who make us what we are. There's a feeling of family here, and we believe the high marks we earn stem directly from our commitment to our employees and our collective commitment to our patients.”
Scores for quality, safety and patient experience are readily available from Leapfrog
, Hospital Compare
, The Joint Commission
and U.S. News & World Report
One of only 798 hospitals nationwide to earn an ‘A’ for safety, St. Tammany Health System ranks among the safest hospitals in the United States, according to Hospital Safety Scores announced by The Leapfrog Group
, a national watchdog group that assigns A, B, C, D and F letter grades to hospitals based on patient safety.
Outstanding Patient Experience Award™ recognizes St. Tammany Health System for providing outstanding performance in delivering a positive experience for patients during their hospital stay. Healthgrades is the leading online resource for comprehensive information about physicians and hospitals.
Additionally, St. Tammany Health System received 4 stars in a Medicare patient experience survey, one of the state’s best scores. The star ratings can be found on Hospital Compare
, a searchable database the Centers for Medicare and Medicaid Services compiled that also contains hospital safety and performance data.
As a patient thinking about hospital quality, you may measure our performance by considering:
- How well you were treated at the hospital
- How fast you were seen in the emergency room
- Whether you came away feeling better
In the hospital industry, quality means statistical analysis of all aspects of how care is delivered and what outcomes occur. Another measure of quality may also be the accolades a hospital has earned. Among those perceptions of quality lies very valuable information for you, the informed healthcare consumer.
In the past, patients were often the least informed member of the healthcare team. “Doctor knows best” might have been the best description for how care decisions were made. Today’s patients are healthcare consumers. You have more access to healthcare information than ever before, and as such, you are in control of who provides your healthcare, how and where it is provided.
Because quality of care varies by hospital, researching hospitals close to your home is a good way to ensure you are receiving the care you deserve.
- Quality measures are one way you can see how well your hospital cares for its patients
- Patient satisfaction measures are another
- Accolades a hospital has earned are yet a third
The bottom line is this: hospitals that follow evidence-based medicine are higher quality, safer institutions with better outcomes, and St. Tammany leads the pack.
Please tell any member of the staff, a supervisor or Patient Relations (985-898-4669) if there is anything we can do to make your stay more comfortable. Should you or a family member have a concern about the care you are receiving, please share it with us right away. We want the opportunity to address it.
St. Tammany Health System is accredited by The Joint Commission, whose standards deal with quality and safety of care and environment. As a patient, you have the right to contact the Joint Commission’s Office of Quality Monitoring for concerns about your care either by calling 1-800-994-6610 or by clicking here
. You may also speak with the Louisiana Department of Health and Hospitals by calling 225-342-6429 or the U.S. Department of Health and Human Services at 877-696-6775.
To report concerns specifically regarding laboratory services, you may contact the STHS Department Head at (985)898-4040 or Center of Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA), in Baltimore at 410-786-3531 or at (877) 267-2323 (toll free) extension 63531.