Quality

About Our Quality

As a patient thinking about hospital quality, you’re probably thinking about how well you were treated at the hospital, how fast you were seen in the emergency room, whether you came away feeling better, and other similar measures of satisfaction. In the hospital industry, quality means statistical analysis of all aspects of how care is delivered and what outcomes occur. Another measure of quality may also be the accolades a hospital has earned. Among those perceptions of quality lies very valuable information for you, the informed healthcare consumer.

In the past, patients were often the least informed member of the healthcare team. “Doctor knows best” might have been the best description for how care decisions were made. Today’s patients are healthcare consumers. You have more access to healthcare information than ever before, and as such, you are in control of who provides your healthcare, how and where it is provided.

Because quality of care varies by hospital, researching hospitals close to your home is a good way to ensure you are receiving the care you deserve.

  • Quality measures are one way you can see how well your hospital cares for its patients
  • Patient satisfaction measures are another
  • are another
  • Accolades a hospital has earned are yet a third

The bottom line is this: hospitals that follow evidence-based medicine are higher quality, safer institutions with better outcomes, and St. Tammany leads the pack.

Please tell any member of the staff, a supervisor or the Guest Services Department (985-898-4669) if there is anything we can do to make your stay more comfortable. Should you or a family member have a concern about the care you are receiving, please share it with us right away. We want the opportunity to address it.

St. Tammany Parish Hospital is accredited by The Joint Commission, whose standards deal with quality and safety of care and environment. As a patient, you have the right to contact the Joint Commission’s Office of Quality Monitoring for concerns about your care either by calling 1-800-994-6610 or by visiting http://www.jointcommission.org/. You may also speak with the Louisiana Department of Health and Hospitals by calling 225-342-6429 or the U.S. Department of Health and Human Services at 877-696-6775.

To report concerns specifically regarding laboratory services, you may contact the STPH Department Head at 985-898-4040 or Center of Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA), in Baltimore, Maryland at 410-786-3531 or at 1-877-267-2323 (toll free) extension 63531.