Patient Satisfaction

Understanding exactly what makes a perfect stay for our patients is important to us. Knowing how you were treated, what you thought of the food, your room and your care tell us how we are doing at exceeding your expectations for hospital care. When you are a patient at St. Tammany Parish Hospital, please take a moment to respond to the survey you will receive in the mail after your stay. Your comments help us to always improve the patient experience at St. Tammany.

Press Ganey, the national leader in hospital satisfaction surveys, and the federal government both provide us tools to study our performance and ways to benchmark for continuous improvement. Our scores are consistently in the top 5% in the nation with Press Ganey and at and above expectations in federal measures.

Please tell any member of the staff, a supervisor or the Guest Services Department (898-4669) if there is anything we can do to make your stay more comfortable. Should you or a family member have a concern about the care you are receiving, please share it with us right away. We want the opportunity to address it.

St. Tammany Parish Hospital is accredited by The Joint Commission, whose standards deal with quality and safety of care and environment. As a patient, you have the right to contact the Joint Commission’s Office of Quality Monitoring for concerns about your care either by calling 1-800-994-6610 or by visiting http://www.jointcommission.org/. You may also speak with the Louisiana Department of Health and Hospitals by calling 225-342-6429 or the U.S. Department of Health and Human Services at 877-696-6775.