Intensive Care and Critical Care Units
1202 S. Tyler Street
Covington LA 70433
985-898-4588
24 hours, 7 days
St. Tammany Parish Hospital Intensive Care and Critical Care Units strive to keep the patient’s best interest in mind, which is why we are dedicated to ensuring patient rest and privacy while they are with us in the ICU or CCU.
Our staff realizes that being in intensive care is stressful for patients and their families and will listen to concerns and answer questions as best as they can. One way we are able to do so is by having a volunteer available in the ICU/CCU waiting room from 8 am to 4 pm. Before entering the ICU/CCU, you can check in with the volunteer.
If you arrive at a time when the volunteer is not present, you can use the ICU waiting room telephone to call the nurse’s station at ext 4546 for ICU and 4548 for the CCU to request entry to your loved one’s room. In addition to the waiting area, we also provide our visitors with a Family Dining Lounge, located down the hall from the main waiting room. The lounge provides a space where families can eat comfortably, as well as obtain drinks or snacks from the vending machines.
Visitor Guidelines
As part of our commitment to keep the patient’s best interest in mind, we have identified the importance of having loved ones present throughout the patient stay, and therefore have established open visiting hours. We ask that the following guidelines be observed in order to allow this to be possible:
- Two visitors per room, please, from 8am-10pm
- One visitor per room, please, from 10pm-8am
- Children under 12 years old many not visit patients in the ICU/CCU
- Patients may ask visitors to be limited at any time that they are not feeling up to company
- Visitors are limited to family members and significant others. A family member or significant other must accompany all other visitors
- Visitors are encouraged to go home at night to get personal rest
- Every attempt is made to keep visitors notified of any change in a patient’s condition
- You may be asked to leave the ICU/CCU to allow for patient rest, care or procedures. Please understand and wait in the waiting room, a staff member will let you know when it is ok to return.
In addition to our open visiting hours, we have established additional policies to ensure that a patient’s loved ones are up to date on their condition. Upon admission to the ICU or CCU, patients have the option to designate a representative to receive information on their condition.
A personal identification number (PIN) will be established, and a copy of this PIN will be given to the representative. This family spokesperson can call to speak with the patient’s nurse, and upon providing the PIN and their name, will be able to retrieve information on the patient’s condition, which can then be passed on to other family members. Nurse Report Times are between 6:30-8am and 6:30-8pm. We kindly ask that families avoid calling during these times.
While away from STPH, you can reach the ICU or CCU by dialing:
- (985) 898-4173 for the waiting room
- (985)-898-4546 for the ICU
- (985)-898-4547 for the CCU
The ICU/ CCU waiting room is located on the fourth floor. Once you reach the fourth floor, take a right and go inside the waiting room.