Billing FAQs

Frequently Asked Billing Questions:

Question: When should I expect to receive a bill?

Answer: Generally, claims are processed by the insurance company within 30 to 60 days. After the insurance company processes the claim, the remaining balance will be billed to the patient.

Question: How much do I really owe?

Answer: After the insurance company has examined your hospital bill and paid or denied their portion, the remaining balance will be billed to the patient.

Question: What information do I need to make an online payment?


  • Patient First and Last Name
  • Patient Address
  • Patient Phone Number
  • Account number of the bill you want to pay
  • Credit card number
  • Credit Card Type

Question: What is co-insurance?

Answer: Co-insurance is the amount of money that your insurance plan requires you to pay after your deductible has been met.

Question: What if I cannot afford to pay the balance on my bill?

Answer: Our Financial Advisors will screen you for insurance through the state. Eligibility is based, among other factors, family income and number of family members in the household.  If you think you may be eligible for compassionate care, you may complete an application under our Financial Policies page. Installment plans are also available for those who qualify.

Question: Why didn’t my insurance company pay for the services?

Answer: To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance company directly for an explanation of benefits.