As a patient, we want you to have the best possible care. The hospital provides services within its capabilities and mission and in compliance with laws and regulations. We want you to know what your rights are as a patient, as well as what your obligations are to yourself, your physician, and the hospital. We also want you to know that we expect reasonable and responsible behavior from you and your relatives and friends who come to our facility.
Patients have the right to:
- be informed of their rights and responsibilities.
- access care and receive treatment and medical services without any type of discrimination.
- participate in developing and carrying out their plan of care and treatment, including managing pain effectively, and for inpatients, the right to participate in the development and implementation of a discharge plan .
- receive information about their medical condition, make informed decisions about their care and procedures or treatments which are recommended, and request or refuse treatments. Patients do not have a right to demand medically unnecessary or inappropriate treatment.
- be informed of the names and functions of the physicians and other healthcare professionals providing their direct care.
- have a family member, chosen representative, and their physician notified promptly of their hospital admission.
- receive considerate and respectful care in a clean and safe environment, with respect for their privacy and individuality.
- receive respect for cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
- wear personal, religious or symbolic items as long as they do not interfere with treatment.
- make advance directives, like a living will, and have hospital staff and practitioners honor the intent of those directives to the extent permitted by law and hospital policy.
- be free from all forms of abuse or harassment and the right to be free from restraints that are not medically necessary.
- be informed of investigational or research activity and the right to refuse to participate in that activity.
- have their medical records kept confidential and have access to their medical records within a reasonable time frame.
- receive language interpretation assistance to help with their ability to communicate with the healthcare team.
- voice complaints or file a written grievance about their care and receive a response.
- request and receive an explanation of their bill and receive a list of itemized charges for hospital services.
- choose who may visit them regardless of whether the visitor is a family member, spouse, domestic partner (including same-sex domestic partner) or other visitor. The Hospital has the discretion to limit visiting to maintain the health and safety of patients, visitors, and staff, when a patient’s condition warrants a temporary restriction, or by a specific unit policy. Visiting is not permitted in procedural areas like the Operating Room.
Patients have the responsibility to:
- provide correct, accurate, and complete information about their health and medical history.
- talk to their physicians and hospital staff and ask questions – good communication promotes good care.
- cooperate with caregivers and follow treatment plans ordered by physicians, including working with the healthcare team to measure and manage their pain.
- accept the consequences of their decisions and take responsibility for their actions if they refuse treatment or do not follow instructions given by the healthcare team.
- respect the rights and property of other patients, the hospital, and the healthcare team.
- support the hospital’s efforts to maintain a smoke-free environment in the building and on the hospital grounds.
- ensure that they make any specific care wishes, including advance directives, known to their physician and the healthcare team and provide copies of those wishes which have been written down.
- follow hospital rules and regulations.
- contact their nurse, physician, or other staff member if they perceive a safety risk relating to the environment or their care.
- meet the financial obligations of their health care and pay their bills promptly.
Concerns about your patient rights may be brought to the attention of any hospital employee, or you may call the hospital’s Patient Experience department at 985-898-4669.
You may also report concerns to the Louisiana Department of Health and Hospitals, 1202 Capitol Access Road, P.O. Box 3767, Baton Rouge, LA 70821 at 1-866-280-7737 or 225-342-0138 or to The Joint Commission, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, email: complaint@ jointcommission.org, 1-800-994-6610.
A list of Patient Rights and Responsibilities is also available in the Guide to Patient Experience in each inpatient room.