Patient Privacy Statement


(Revised August 1, 2013)


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. St. Tammany Parish Hospital, St. Tammany Physicians Network, and other Hospital facilities along with physicians on our medical staff are presenting this document as a joint notice which is provided as a requirement of the Health Insurance Portability and Accountability Act (HIPAA). The notice: (i) describes how we may use and

disclose your protected health information to carry out treatment, payment, and health care operations and for other purposes permitted or required by law; (ii) describes your rights to access and control your protected health information in some cases; and (iii) applies to all of the records of your care

generated by the Hospital and made by Hospital personnel, your doctor, and other healthcare providers. Your personal physician may have different policies or notices regarding the use and disclosure of protected health information created in his/her office or clinic.

  • What is your "protected health information" or “PHI”? It is written, electronic, and verbally-transmitted health information including demographic data that can be used to identify you. It is health information created or received by the Hospital that relates to your past, present or future physical or mental health or condition
  • We are required by law to maintain the privacy of protected health information and provide notice of our legal duties and privacy practices with respect to that information. We are required to abide by the terms of this notice. Any use or disclosure not described in this Notice will be made only with your written authorization. We will ask that you sign a written acknowledgment that you had the opportunity to read our Notice and obtain a copy of it.




We may use your information to provide, coordinate, and manage your healthcare needs. We may disclose health information about you to doctors, nurses, and other healthcare professionals involved in taking care of you. For example, we would disclose your health information to a home health agency that provides care to you after you leave the Hospital. Hospital departments may share your health information to coordinate the treatment and services you may need such as medications, lab work, meals, and x-rays. We may also provide your physician or a subsequent healthcare provider with copies of various reports that could help in treating you once you are discharged from the Hospital.


We may use and disclose your health information to bill and collect payment from you, your insurance company or any third party payer. For example, we will ask you to give us your insurance company information so they will pay us or reimburse you for the treatment you receive.


The Hospital’s medical staff, employees, agents, and independent contractors may use your health information to assess the care and outcomes in your case and others like it. The information may also be used for quality assessment and improvement activities and patient safety activities. For example, we may combine medical information about many patients to evaluate the need for new services or treatment. We may disclose information to students for educational purposes. We may combine medical information we have with that of other hospitals to see how we can make improvements. We may post your name on the door to the room that you occupy. If you do not want us to post your name on the door to your room, tell your nurse or call Patient Experience at in house extension 4669.

We may also use and disclose your medical information:

  • To remind you that you have an appointment for medical care
  • To assess your satisfaction with our services or tell you about possible treatment alternatives and health-related benefits or services that may be of interest to you
  • For accreditation, certification, licensing or credentialing activities and for review and auditing purposes, including compliance reviews and maintaining compliance programs
  • For business management, general administrative activities, and legal services.

We provide some services in our organization through contracts with business associates. Examples include processing of certain laboratory tests and a service we use to make requested copies of health records. When services are contracted, we may disclose your health information to our business associate so that they can perform the job we have asked them to do and bill for services rendered, and we require the business associate to appropriately safeguard your protected health information.

We may include information about you in a directory while you are a patient at the Hospital. The information may include your name, location in the Hospital, general condition, e.g., good or fair, and religious affiliation. This information may be provided to the clergy and, except for religious affiliation, to other people who ask for you by name. If you would like to opt out of being in our facility directory, contact Patient Experience at in house extension 4669.

We may release information about you to a family member or friend who is directly involved in your care or who helps pay for your care. We may also disclose information about you to an entity assisting in a disaster relief efforts so that your family can be notified about your condition, status, and location.

We may disclose information to researchers when an institutional review board has reviewed and approved a research proposal and established protocols to ensure the privacy of your health information.

We may communicate to you via newsletters or other means regarding treatment options, disease management programs, wellness programs or other community-based initiatives or activities our facility is participating in, like a community health fair.

We may use certain information to contact you in the future to help support fundraising efforts. We may also provide information to our institutionally-related foundation, St. Tammany Hospital Foundation, for the same purpose. If you do not want to be contacted for any fundraising efforts, notify the St. Tammy Hospital Foundation at (985) 898-4174 or in writing to the Foundation at 1202 South Tyler Street, Covington, Louisiana 70433.

We may disclose health information for law enforcement purposes and other purposes required by law or in response to a valid subpoena. As required by law, we may also use and disclose health information to the following types of entities, including but not limited to:

  • Food and Drug Administration (FDA) and Public Health or Legal Authorities charged with preventing or controlling disease, injury or disability
  • Correctional Institutions
  • Workers’ Compensation Agents
  • Organ and Tissue Donation Organizations
  • Military Command Authorities
  • Health Oversight Agencies and Quality Improvement Organizations
  • Funeral Directors, Coroners, and Medical Directors
  • National Security and Intelligence Agencies
  • Protective Services for the President and Others
  • Disaster Relief Agencies and state and federal agencies associated with Emergency Management Planning and Relief Efforts 



Your health record is the property of St. Tammany Parish Hospital, and you have the following rights.

You have the right to inspect and obtain a copy of your health information, and this request must be in writing. Usually, this includes medical and billing records. We may deny your request to inspect and copy in certain circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed health care professional chosen by the Hospital will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

If you feel that medical information we have about you is incorrect or incomplete, you may request that we amend your record. You have the right to request an amendment for as long as the information is kept by or for the Hospital. This request must be in writing and must include reason(s) to support the request. We may deny your request for an amendment, and if this occurs, you will be notified of the reason for the denial.

You have the right to request an accounting of disclosures, and this request must be in writing. This is a list of certain disclosures we make of your medical record for purposes other than treatment, payment or operations. You also have the right to be notified by us following any breach of unsecured protected health information.

You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations, but we are not required to agree to all requests for restrictions. For example, you could ask that we not use or disclose information about a surgery you had. Requests for such restrictions must be presented by you in writing.

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you may ask us to contact you at work or by U.S. Mail. The Hospital will do so only if the request is submitted in writing and includes a mailing address where you will receive bills for Hospital services and other correspondence regarding payment. We reserve the right to contact you by other means and at other locations if you fail to respond to any communication from us that requires a response. We will notify you in accordance with your original request prior to attempting to contact you by other means or at another location.

You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. A copy can be obtained from our Patient Experience Office, and you may also obtain a copy from our website at



We reserve the right to change this Notice, and the revised or changed notice will be effective for information we already have about you as well as any information we receive in the future. The current notice will be posted in the Hospital and include the effective date. In addition, each time you register at or are admitted to the Hospital for treatment or health care services as an inpatient or outpatient, we will offer you a copy of the current notice in effect.

If you believe your privacy rights have been violated, you may file a complaint with the Hospital by writing or sending a message electronically to the Patient Experience Office at St. Tammany Parish Hospital, 1202 South Tyler Street, Covington, Louisiana 70443 or via e-mail to You may also call the Secretary of the Department of Health and Human Services at 1-877-696-6775. A complaint will not affect your current or future medical treatment at our facility.

If you have any questions about this Notice, contact Patient Experience by dialing (985) 898-4669. If you would like to take advantage of our anonymity policy, contact our Admitting Department at (985) 898-4401. For additional information about the following, contact the Health Information Management Department at (985) 898-4419 or in writing to the Department at 1202 South Tyler, Covington, Louisiana, 70433:

  • Your right to inspect or obtain a copy of your health information;
  • Your right to request an amendment to your record, an accounting of disclosures or a restriction or limitation on medical information ; or
  • Your right to request that we communicate with you in a certain way.