Patient-Family Advisory Council

What is a patient and family advisor and what is their role?


Patient and family advisors provide a voice that represents all patients and their families who receive care at St. Tammany Parish Hospital.
They partner with hospital doctors, nurses and administrators to help improve the quality of our hospital’s care for all patients and family members.

Patient and family advisors donate at least one hour and no more than four hours per month to serve on the council.

Patient and family advisors should be able to:
  • Speak about both their positive and negative experiences and share suggestions for potential solutions and improvements
  • Work with a broad range of people
  • Respect the opinions of others
  • Maintain a positive attitude in discussions
  • Keep discussions confidential

Why should you become a patient and family advisor?

As a patient or family member, do you have ideas on how to ensure future patients/family members receive the best care possible?
Are you willing to provide feedback on things that went well or things we could have done better?

Who can be a patient and family advisor?
If you or a family member received care at STPH or any of its outpatient facilities within the last three years, you are eligible to participate. You do not need special qualifications to be an advisor. Orientation will be provided.

What is the Patient and Family Advisory Council?

A formal committee that meets at least quarterly to promote active collaboration between clinicians, hospital staff, and patients/family members on policy and program decisions. The council will discuss and plan changes to improve hospital quality and safety and improve educational or informational materials including forms, health information handouts and discharge instructions to ensure ease of use for patients and their families.

For more information about becoming an advisor at St. Tammany Parish Hospital and to find out how to apply, contact Suzanne Richoux. Call 985-898-4669 or email srichoux@stph.org. Complete our application online today.

Together, we can work to make our hospital the best it can be!